FAQ

What is Tiny Button?

Tiny Button is a curated online marketplace offering a handpicked selection of toys, furniture, and gifts for children. We do not manufacture these products ourselves but work with trusted third-party suppliers to bring you high-quality items.

Where do you ship from?

We work with multiple suppliers worldwide, so shipping origins may vary depending on the product. Some items may ship from Europe, while others may come from different international locations. You will receive tracking information once your order is dispatched.

How long does shipping take?

Shipping typically takes 2 to 18 business days for orders within the USA, Canada, and Europe. However, delivery times may vary due to customs clearance, holidays, or other unforeseen delays. Once your order ships, you will receive a tracking number.

Will I need to pay customs duties or taxes?

Buyers are responsible for any additional fees imposed by customs. Customers in the USA, UK, and EU countries (except Norway and Switzerland) typically do not have to pay customs duties, but this is not guaranteed.

What is your return policy?

We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.

What if my order arrives damaged?

If your item is damaged during shipping, you must file a claim with the shipping carrier. We will assist you in communicating with the original supplier to find a resolution. Any refunds or replacements are at the discretion of the seller.

Do you offer warranties?

No, we do not provide warranties on any products, as we do not manufacture them. All responsibilities regarding product quality rest with the original supplier.

Can I cancel my order?

Orders can only be canceled before they are processed for shipping. Once an order has been shipped, cancellations are not possible. If you need to modify or cancel your order, please contact us as soon as possible at hello@bidigital.lv.

What should I do if my package is lost or delayed?

If your package is delayed, check the tracking information first. If it has been marked as delivered but you havping carrier. Tinen't received it, please contact the shipy Button is not responsible for lost or stolen packages but will assist in communicating with the seller to find a solution.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Can I track my order?

Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor your shipment’s progress. If you do not receive tracking details within a reasonable timeframe, feel free to contact us.